Council & Welfare Support
Find help with household costs, benefits, Council Tax, social care, safeguarding and local problems in Crofton.
Do you need help now?
If somebody is in immediate danger, call 999. For urgent Council help, use the contacts alongside. If you have nowhere safe to stay, visit our Housing Help page.
Get Housing HelpGeneral Council enquiries. The contact centre is available 24 hours, although individual services may have different hours.
Adult or child social care and safeguarding. The same number handles urgent concerns outside normal service hours.
What do you need help with?
Choose the closest option. Each link goes to official information or a related Crofton Signpost guide.
Crisis & Household Help
Emergency support following an unexpected expense, loss of income or another financial crisis.
See crisis support →Benefits & Council Tax
Check benefit entitlement, Council Tax Support, discounts and help with rent.
Find financial help →Adult Social Care
Ask for an assessment or support for yourself, an older person, a disabled adult or a carer.
Adult support →Children & Families
Find family services or report a concern about a child’s safety or wellbeing.
Family and safeguarding help →Report a Local Problem
Report missed bins, fly-tipping, potholes, street issues and other neighbourhood problems.
Choose what to report →Contact or Complain
Contact Wakefield Council, use MyAccount, or make a compliment or complaint.
Council contact options →Crisis and emergency welfare support
Funding is limited and each scheme has its own conditions. Applying does not guarantee an award, but these are sensible places to start.
Crisis and Resilience Fund
Check whether help is available following an unexpected cost, emergency or loss of income.
Eligibility and application details →Local Welfare Provision
A limited emergency scheme for vulnerable Wakefield district residents. Support is based on need and is not normally paid as cash.
Check Local Welfare Provision →Help with housing costs
If rent or housing costs are the main problem, check the Council’s housing payment support and our local Housing Help guide.
Council housing payment help → Crofton housing guide →Benefits, Council Tax and household costs
A benefits check can identify support you may be missing. Council Tax help may need a separate application, so check it even if you already receive another benefit.
Council Tax Support
A discount for eligible residents on a low income. Apply through Wakefield Council.
Council Tax discounts and reductions
Check reductions for single adults, disabled households, students, carers and other circumstances.
Benefits calculators and rent help
Estimate what you may be entitled to and check Wakefield Council’s Housing Benefit information.
Free money and benefits advice
Citizens Advice Wakefield and Cash Wise can help with benefits, budgeting and household finances.
Free school meals
Check current eligibility and apply online. Rules may change, so use the Council page for the latest information.
Report a local problem
Using the correct online report usually sends the issue directly to the team that handles it. Keep any reference number you receive.
MyAccount
Manage Council Tax and report problems such as missed bins, fly-tipping and potholes in one place.
Open Wakefield MyAccount →Bins and recycling
Report a missed household bin collection after checking the Council’s collection conditions.
Report a missed bin →Streets and environment
Use the Council contact and reporting hub for roads, lighting, waste, noise and environmental problems.
Choose a Council report →Crime and anti-social behaviour
Call 999 if a crime is happening or somebody is in danger. For non-emergency police matters, use 101 or West Yorkshire Police online.
West Yorkshire Police →Contact Wakefield Council
For general Council enquiries, call 0345 8 506 506. For Council Tax and benefits, call 0345 8 504 504, Monday to Friday, 10am to 4pm.
Online services are often the quickest way to apply, report or check progress.
Council Contact DetailsCommon questions
Has the Household Support Fund ended?
Does Universal Credit automatically reduce my Council Tax?
Can Crofton Signpost apply to the Council for me?
What documents should I send to Crofton Signpost?
What should I do if somebody is unsafe?
Still not sure where to start?
Tell Crofton Signpost what kind of help you are looking for. We will try to point you towards the most suitable service.
Social care and safeguarding
You can ask for help for yourself or tell the Council about somebody else who may need care or protection.
Adult Social Care
Contact Social Care Direct to ask for information, an assessment or support for an adult or carer.
0345 8 503 503
Adult social care details →social_care_direct@wakefield.gov.uk
Concern About an Adult
Report suspected abuse, neglect or exploitation. You do not need to investigate it yourself before sharing a genuine concern.
Report an adult safeguarding concern →Concern About a Child
Contact Social Care Direct if you are worried about a child. Wakefield Council says concerns may be reported anonymously.
0345 8 503 503
Report a child safeguarding concern →